Pre-sales
- Are your themes and plugins multi-language ready?
- Can I use a Page builder with HBook?
- Can I use HBook for a hostel?
- Can I use HBook plugin for conference, events or appointments booking (same day check-in and check-out)?
- Can I use my current pages and add HBook elements to them?
- How much cost HBook plugin?
- How to add a booking form to my website? Or an availability calendar?
- Is HBook available in different languages? Do you include translation files?
- Is HBook plugin included in your themes Adomus and Lavilla?
- Is it possible to set different minimum stays depending on seasons?
- Is there a user area for the customer to manage his reservation?
- What are your products and prices?
- Will HBook work with my theme?
How does it work?
- How does HBook update availability? If someone books a room, will it be shown as unavailable?
- How does multiple accommodation booking work?
- How does the automatic email work?
- How does the iCal synchronization work?
- How does the security bond work?
- How does the “Confirm” action work? What happens when I confirm a reservation?
- How to add a booking form to my website? Or an availability calendar?
- Why do you recommend to use HBook as the main calendar?
ICal synchronization
- Are the automatic emails sent as well for reservations imported via iCal?
- Can I sync HBook with AirBnb, Expedia, VRBO, booking.com, TripAdvisor, Agoda etc...?
- HBook does not update with my iCal external calendars automatically. The sync has stopped.
- How can I check if my HBook iCal calendars are cached?
- How can I check the content of an iCal calendar?
- How does the iCal synchronization work?
- How to sync HBook with AirBnb?
- How to sync HBook with Booking.com?
- How to sync HBook with Gîte de France?
- How to sync HBook with HomeAway or VRBO?
- How to sync with Google Calendar?
- I have a message indicating that "HBook iCal calendars URLs are currently cached".
- My HBook iCal calendar URL is not accepted
- What is the difference between HBook and a Channel manager?
- Why do you recommend to use HBook as the main calendar?
Translations
- Are your themes and plugins multi-language ready?
- How to have HBook admin menus in my language?
- How to keep my custom translations of the back-end when updating HBook?
- How to set up Polylang plugin with HBook?
- How to set up WPML plugin with HBook?
- How to translate the admin (back-end)?
- How to update front-end translations with updated translation file?
- How to update HBook back-end translations?
- I can't validate my licence for HBook. Where can I find the activation code?
- In the Accommodation type, the settings are missing.
- Is HBook available in different languages? Do you include translation files?
Payments
- Can I ask for credit card details without taking payment? I wish to charge the customer card at a later stage.
- Can I ask for full payment and charge the security bond later?
- Can I charge a customer of the remaining balance?
- Can I redirect the client to a custom "Thank you" page?
- Can I refund a customer?
- Can I send a payment link to my client?
- Can I use HBook for booking requests that need to be confirmed?
- For which payment gateways is the payment link feature currently available?
- How can I ask a customer to add or update a Stripe payment method?
- How to disable the payment system?
- What are the redirection options for the booking process?
- What pricing and payment scenarios can be catered for?
- Which payment gateways are supported?
Troubleshooting
- Can I change or remove the accommodation numbering in the reservation list?
- Can I open booking for more than 12 months ahead?
- HBook does not update with my iCal external calendars automatically. The sync has stopped.
- How should I format the email address in the email template headers?
- How to add a new currency to HBook supported currencies?
- I have a message indicating that "HBook iCal calendars URLs are currently cached".
- I have a message “There was a connection error”
- I have a reservation with “Processing” status. Why I can not delete it?
- I need HBook to block 1 night after each stay, why does it block as well 1 night before?
- In the payment form, some payment methods enabled in Stripe are missing
- Licence: This purchase code is already in use
- On my website, the calendar is not showing that a date is not available.