Can I redirect the client to a custom "Thank you" page?
You can redirect a customer to a “Thank you” page:
at the end of the Reservation process. This is when the customer does the reservation/reservation request on your website.
at the end of the payment by link process. This is when your customer followed a Payment link, either to update/add his payment method or to make an online payment.
Payment links functionality is currently not available for all our payment gateways. Check this article for an updated list of payment gateways that support the payment link feature: For which payment gateways is the payment link feature currently available?
Why should I use a “Thank you” page?
Having a “Thank you” page is optional. You may wish to use a different page for the last step of the reservation process or after a payment form submission has been successful:
to provide additional information that you wish to display only once the reservation is done
to display a message to a customer who updated his saved payment method
to display specific information after a payment has been made. For example, to explain how the remaining payment will take place, information about your refund policy, etc.
to do some tracking as some tools works by page URL flow
Which shortcode do I need to have on the “Thank you” page?
You need to include a [hb_summary] shortcode or block.
How do I change the “Thanks” message that are displayed?
HBook will display different “Thanks message” depending on the situation. Here are the different “Thanks message” that can be configured:
when a reservation is finalized without any online payment
when a reservation is finalized with a payment (deposit or full amount)
when a payment method is added/updated, following a payment link
when a payment is done, following a payment link
You can modify these messages in HBook > Text/Translations, in the following sections:
in the section “Summary” for thanks messages displayed above and below the Summary, on the reservation confirmation screen.
in the section “Payment link form” for payment actions done following a payment link.
Can I create different “Thank you” pages?
For the “Reservation confirmation” thank you page: you can create as many “Thank you” page as you wish, as you indicate in the [hb_booking_form] shortcode/bloc itself where the customer should be redirected to the “Thank you” page.
For the “Payment link” thank you page, you can only have one, as you can only have one “Payment page” for payment links. You define your payment page in HBook > Payment > Payment link settings, and you need to add in that page a Shortcode / Bloc [hb_payment_link]. It is when adding this shortcode/bloc to your “Payment page” that you specify the page to be used as “Thank you” page.