🤔 Problem
I use a redirection for the results. However, it says “There was a connection error” when I am redirected to it.
🌱 Solution
To troubleshoot this issue, you need to do the following steps.
1. Check if there is a cross-domain issue
Please check the value of the parameter “redirection_url” in the [hb_booking_form] shortcode you use. The URL entered should be with the same domain name as the page you are on. If your website is “https://mywebsite.com/…”, make sure you haven’t added a “www” in the URL indicated in the “redirection_url” parameter. You should not have a URL starting with “https://www.mywebsite.com/…”.
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Check if there are errors with the values
If the above does not solve the issue, it is usually that there is a problem when HBook calculates the extra-services, deposit amount, security bond amount, etc. Typically, it is a value that is not formatted or saved correctly, and it creates an error in HBook.
You should check the values for deposit amount and security bond amount, for example.
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If the issue remains, please send us a support request!