# Can I refund a customer?

It is possible to refund a customer directly from HBook, **only if you use Stripe** as a payment gateway, otherwise, it is done outside of HBook. Both methods are explained below.

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### Directly in HBook

> [!INFO]
> A prerequisite is to set “Save payment method” to “Yes” in **HBook > Payment > Stripe settings**.

In **Reservations**, you will be able to refund the credit card by clicking “Edit payments” in the “Price/Payment” column. From the pop-up, you have two options:

- issue a partial refund by typing in the amount to refund, for example “-10.50” and select “Stripe” as the method. Finally, click on “Refund”.
- issue a full refund by clicking the quick link “Full refund” that will automatically populate the full amount to be refunded. Finally, click on “Refund”.

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### Outside of HBook

If you do not use Stripe payment gateway, refunding the customer will take place outside HBook, and this is how to proceed:

1. Issue the refund outside of HBook, be it online, for example, on another payment gateway dashboard, or offline, for example, by wire transfer.

> [!INFO]
> The online payment methods are listed automatically and correspond to the ones activated in **HBook > Payment > Active payment gateways.** The offline payment methods list can be modified in **HBook > Payments > Offline payment methods.**

2. In **Reservations**, you will be able to enter the refund information by clicking “Edit payments” in the “Price/Payment” column. From the pop-up, you can choose the method used for the refund, enter the amount, and click on “Refund”.