# I have a message “There was a connection error”

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 Problem

I use a redirection for the results. However, it says “There was a connection error” when I am redirected to it.

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 Solution

To troubleshoot this issue, you need to do the following steps.

1\. Check if there is a cross-domain issue

Please check the value of the parameter “redirection\_url” in the \[hb\_booking\_form\] shortcode you use. The URL entered should be with the same domain name as the page you are on. If your website is “https://mywebsite.com/…”, make sure you haven’t added a “www” in the URL indicated in the “redirection\_url” parameter. You should not have a URL starting with “https://**www**.mywebsite.com/…”.

2. Check if there are errors with the values

If the above does not solve the issue, it is usually that there is a problem when HBook calculates the extra-services, deposit amount, security bond amount, etc. Typically, it is a value that is not formatted or saved correctly, and it creates an error in HBook.

You should check the values for deposit amount and security bond amount, for example.

3. If the issue remains, please [send us a support request](https://maestrel.atlassian.net/servicedesk/customer/portal/3)!